Batch 16

Healthcare Management

Gain ISB advantage and develop business acumen to manage healthcare organisations

  • Learn from #1 B-school in India and #5 in Asia (FT Global Ranking 2024)
  • Become a Part of ISB Executive Network
  • Live masterclass on Artificial Intelligence (AI) and its application in healthcare
  • Practical Learning with 15+ Real World Case Studies
Work Experience

Get an Early Enrolment Benefit of 5% Using Code 'FUTUREYOU05'

This is only available to participants who apply by 17 July 2024.

Programme Highlights

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120+ Pre-recorded Videos for Self-paced Learning from Top ISB Faculty

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15+ Real World Case Studies


Live Masterclasses on Generative AI in Healthcare, Total Quality Management, Hospital Management, Healthcare Analytics and More

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20+ Assignments*

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10+ Discussions

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Hands-on Projects on Healthcare Marketing and Strategic Management


Live Online Sessions with Programme Leaders**


Become a Part of ISB Executive Network


  • ISB faculty will not be a part of weekly live sessions or any other live interaction in this programme. We have a curated panel of eminent programme leaders who will be conducting the weekly live doubt-clearing sessions.

  • The final number of quizzes, assignments and discussions will be confirmed closer to the programme start.*Assignments are graded either by programme leaders who are available to support participants in their learning journey and/or by the Emeritus grading team.

  • **Programme leaders are domain experts who will clear your doubts and guide you through your learning journey.

Inspiring Journeys

LP-ISB-HCM-Dr Tejal Ajmera
Dr. Tejal Ajmera

Head – Franchise, M.D (Hom) (Rep) | F.C.H Dermatology, F.M Cosmetology | C.C.H Oncology, C.P.H Paediatrics Dr. Batra’s

I express my deep gratitude towards them for conducting such a fantastic programme! It covers almost all aspects of management, right from finance to operations to marketing t...

LP - ISB-HCM-Pratyush Sarin
Pratyush Sarin

Member at Space Medicine and Life Science Project Group-Space Generation Advisory Council | Research Project on Oncology- BioLim Centre for Science & Technology

Elated to announce the completion of the healthcare management programme from ISB Executive Education in collaboration with the Max Institute of Healthcare Management at ISB, ...

Himanshu Seth
Himanshu Seth

Unit Head HCAH Transition Care Centres & Home Care Services | Center Manager Business Operations - Antara Senior Care

I am thrilled to announce the successful completion of my certification in Healthcare Management from ISB. This enriching learning experience has equipped me with the latest i...

Anup Kodoli
Anup Kodoli

Category Management: Integrated Care - Narayana Health | AVP: Strategic Initiatives- Portea

The office hours are very effective and interactive learning opportunity makes the learning experience much better.

Dr. Vedant Murky
Dr Vedant Murkey

Fellow - Nethradhama Superspeciality Eye Hospital

The programme was very lucid and key business concepts were made understandable to us. That was the key and the best part.

LP - ISB-HCM - Dr. Mounika Kathoju
Dr. Mounika Kathoju

Dentist - Gold Medalist in Paedodontics | Oral Pathologist | Medical Scribe | Dragon Ambient eXperience (DAX) Operations | US Healthcare

Best part is office hours where Atul sir gives a scope for discussion which enhances knowledge on particular topic.

LP - ISB-HCM-Sunil Baliga
Sunil Baliga

Assistant Professor - Kasturba Medical College

Wide coverage of concepts with relevant examples and illustrations related to healthcare.

Past Participant Profiles

Work Experience
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Job Areas
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Who is This Programme For?

Healthcare organisations are revamping their management structure to make it easy for the masses to avail adequate healthcare facilities. To achieve this objective, they are hiring trained and skilled managers.

This programme is ideal for:

  • Healthcare professionals aiming for a transition to team leader or administrative roles in healthcare organisations or businesses, including doctors, pharmacists, and para-medical staff seeking management skills

  • Mid-level healthcare administrative professionals looking to enhance the healthcare delivery experience in their institutions and managerial insight

  • Medical professionals working in the medical field for a few years and now are planning to start their own clinic/ hospital/ business in the healthcare sector

Live Masterclasses

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Utilise AI for diagnostics, predictive analytics in disease management, addressing ethical and regulatory hurdles, personalised medicine, healthcare robotics, drug discovery, mental health support, Generative AI's healthcare applications, and the use of Generative models in the healthcare sector.

LP - ISB-DMA - Live Masterclasses - Section 2 - Image

Explore NABH accreditation, lean management challenges and opportunities, total quality management, CQI initiatives, patient-centered care, quality metrics, Six Sigma, ISO 90001 frameworks, IT's role in hospital management, HRM, financial management, patient satisfaction, supply chain management in Indian hospitals, emergency preparedness, disaster management, and ethics/compliance.

LP - ISB-DMA - Live Masterclasses - Section 3 - Image

Explore big data analytics, predictive analytics, data-driven decision-making, healthcare fraud detection, key healthcare information systems in India, EHR challenges and implementation, interoperability, mHealth (mobile health) apps, telemedicine, and cybersecurity hurdles.


All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Case Studies: Introduction to Strategic Management


The growth and achievements of one of the biggest biotechnology organisations in the world resulted in it branching out to other sectors of the biotechnology industry.

ISB-HCM-Narayana Health

Health system leaders worldwide are searching for innovative care delivery models that lower costs, improve quality, and increase access to services, and India’s Narayana Health is one of the best-known examples of this.


The organisation evolved from a small maternity clinic to a tertiary-level hospital for women and children with a focus on accessible and high-quality healthcare in the areas of obstetrics and gynaecology.

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This is a story of the start-up and its founders, from the origin of the idea. The founders faced several dilemmas about scaling the business, expanding the scope and scale of technology-enabled solutions, an uncertain regulatory landscape and probable competitors.

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The Indian aviation sector is poised for significant growth in the future. Having said that, there are a few bottlenecks or chokepoints that have stymied the development and the growth of the Indian aviation sector.

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Strategic problems must be resolved to achieve the missions of the organisation. In this case, Robinhood faces many problems, and we will explore how these challenges can be solved.

Case Studies: Strategic Growth and Competitive Advantage

ISB-HCM-Strategic Growth-1

Tata Steel Group remains committed to its vision of being a global benchmark in value creation and corporate citizenship. Explore the challenges it has faced in implementing this vision and the strategies to overcome them.

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Learn how India's Apollo Hospital Group uses data analytics to scale and improve treatment, integrating value-based care on an individual basis.

ISB-HCM-Strategic Growth-3

In recent times, Cipla has attracted considerable media attention because of its efforts to offer AIDS drugs globally at very low prices. But in its quest to capture this market, Cipla faces the might of global multinational corporations, which are doing all they can to protect and enforce their patent rights.

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SII is the largest manufacturer of vaccines in the world. Adar Poonawalla, the CEO and son of the organisation's founder, is to decide how to manage his responsibilities to meet the world's need for an affordable, efficacious and safe COVID-19 vaccine against his need to maintain profitability.

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‘High volume, high quality, and affordable cost’ is the tri-part mantra of the Aravind model. The real genius of the Aravind model lies in the mindset behind the well-crafted processes and all the build-in interdependencies.

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This institute has a distinctive eye care delivery system offering lessons at many operational levels.

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Search is an NGO that provides healthcare to the rural and tribal people in Gadchiroli district, empowering these communities to take care of their own health by conducting high-quality research to shape the local, national and global health policies.

Case Studies: Process Design and Process Analysis

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Domino's showcase how the company streamlined its operations to enhance efficiency and customer satisfaction. Explore Domino's innovative approaches to optimising its delivery processes and enhancing the overall dining experience for its customers.

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Understand the various modes of operation and processes followed in McDonald's and Subway to understand how the fast food industry makes process choices.

Note: *All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

World-class Learning with Faculty-led, Pre-recorded Videos

ISB-DMA-Globally Renowend Faculty

Globally Renowned Faculty

  • Learn from the best instructors and resources from anywhere in the world.

  • Access the experts, regardless of their location.

ISB-DMA-Cohort Based Leaning

Cohort-Based Learning

  • Learn with an accomplished group of peers and build your network.

  • Gain cross-industry and cross-functional knowledge.

ISB-DMA-Flexible Learning

Flexible Learning

  • Learn at your own pace with high-quality, pre-recorded faculty videos.

  • Advance your career without disrupting your busy schedule.

Key Programme Takeaways

  • Manage healthcare organisations' budgets and expenses to remain sustainable and achieve your organisation's business objectives

  • Understand the process of strategic outreach, building marketing strategies and communications designed to attract healthcare consumers, guide them through their healthcare journey, and keep them engaged

  • Getting a holistic overview into the accounting and capital management processes of the healthcare industry

  • Learning operational frameworks and how to apply them in everyday situations through real-life examples

  • How to oversee the day-to-day practices of a healthcare facility that impact the client experience and organisational goals

Programme Modules

Programme Faculty

ISB-HCM-Sarang Deo
Sarang Deo

Professor and Area Leader of Operations Management, Executive Director at Max Institute of Healthcare Management (MIHM)

Professor Sarang Deo's primary area of interest is health care operations with special emphasis on investigating the impact of operations decisions on population-level health ...

D.V.R. Seshadri

Professor of Marketing (Practice), Director at ISB Centre for Business Markets (CBM)

Prof. D.V.R. Seshadri has taught at various IIMs. He has worked in industries such as petroleum refining & petrochemicals, active pharmaceutical ingredients, precision manufac...

ISB-HCM-Ramabhadran Thirumalai
Ramabhadran Thirumalai

Associate Professor of Finance (Practice), Deputy Dean at Mohali Campus and Academic Programmes

Prof. Ramabhadran S Thirumalai is currently working on the impact of various regulatory changes on security market pricing, efficiency and liquidity. His research interests in...

ISB-HCM-Piyush Kumar
Piyush Kumar

Associate Professor of Marketing, Terry College of Business, University of Georgia, Visiting Professor at ISB

Prof. Piyush Kumar holds a PhD in Marketing from Purdue University. He is currently the Associate Professor of Marketing at Terry College of Business (University of Georgia). ...

Programme Certificate

Programme Certificate

Upon successfully completing the programme with a minimum 70% score in all required assignments, you will be awarded with a certificate in Healthcare Management from ISB Executive Education.

Note: All certificate images are for illustrative purposes only and may be subject to change at the discretion of ISB Executive Education.

ISB Executive Network

Upon successful completion of the programme, participants will be a part of the ISB Executive Network. Benefits include:

  • ISB Executive Education Newsletters with the latest updates

  • Networking opportunities via ISB Executive Network Group on LinkedIn

  • Exclusive invitations to Online and Offline events like Webinars, Conferences, and Master Classes, amongst others

  • Preferential pricing with 10% discount on programme fee on ISB Executive Education programmes

  • Upgrade to Executive Alumni status by completing 100+ learning hours

Benefits of Learning from ISB Executive Education

ISB Executive Education

Non - Accredited Institute

Accredited institution

Accredited by three global accreditation bodies - EQUIS, AACSB and AMBA. This is the highest in PG business education

No accreditation


Designed by India’s No.1 Business School*

Designed by a non-accredited Institute

Recognition of Certificate

Certificate is recognised globally. Instantly adds credibility to your resume

Certificate may be recognised in one or two cities in India

Lifetime association

Lifetime association with one of the best Business Schools in India

Associated with a small institute

Credibility of faculty

Learn from globally renowned ISB faculty and get best-in-class knowledge through high-definition pre-recorded videos

Faculty are not globally renowned

Financial Times Rankings 2024

No.1 Business School in India* and No.5 in Asia*

No ranking

Live online sessions by programme leaders

Weekly doubt clearing sessions

Join the ISB Executive Network and access the LinkedIn Group

Exclusive invitations to Online and Offline events by ISB Executive Education

Flexible payment options

*Source: FT Global MBA Ranking 2024

Key Roles Available

  • Program Manager

  • Patient Access Quality Analyst

  • Clinical Policy Analyst

  • Process Excellence Manager

  • Healthcare Management Associate

  • Engagement Manager Consumer Health

Top Companies in Healthcare

Student Loan Available

Below are EMI plans, which are available for the programme fee: INR 1,20,000 + GST

Maximum Loan Amount

Tenure (months)


INR 1,41,600


INR 12,921

INR 1,41,600


INR 8,988

INR 1,41,600


INR 7,021

INR 1,41,600


INR 5,054

INR 1,41,600


INR 4,071


  • The above EMIs are indicative. The EMIs offered by each of the loan providers might vary from the above figures, depending upon tenure and loan amount to be disbursed.

  • Please note some of our loan partners charge a processing fee of 1% + GST

  • Other EMI tenures available (Months): Propelld: 6/12/18/24/30/36/42/48 Eduvanz: 12/24/36/48

The Learning Experience

More than 300,000 professionals globally, across 200 countries, have chosen to advance their skills with Emeritus and its educational learning partners. In fact, 90 percent of the respondents of a recent survey across all our programmes said that their learning outcomes were met or exceeded. All the contents of the course would be made available to students at the commencement of the course. However, to ensure the programme delivers the desired learning outcomes, the students may appoint Emeritus to manage the delivery of the programme in a cohort-based manner during the course period the cost of which is already included in the overall Course fee of the course.

A dedicated programme support team is available 7 days a week to answer questions about the learning platform, technical issues, or anything else that may affect your learning experience.


Early registrations are encouraged. Seats fill up quickly!

Flexible payment options available.

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